have a legal right to cancel your order which starts from the date we
confirm your order and has been dispatched.
Lush, we believe you have the right to choose between a refund, or exchange if our goods are faulty, have been wrongly
described, are different from the sample shown to you or do not do what
they are supposed to do. Please retain your receipt for proof of
purchase and contact the store which you purchased the products from.Should
you need to return your order to us, it must reach us within 14 days.
Please pack it appropriately and include a note to tell us why you are
sending it back including your proof of purchase (RECEIPT). We will refund you within 2-3 working days. If you are cancelling
your order because you've changed your mind, please note that you will
have to pay the costs for returning the goods (if the goods have already
been dispatched). If the products that you receive are damaged or
faulty or do not match the description given at the time of the sale of
those products, you will be offered an exchange or a full refund, after
we have received the returned products with the receipts. In the event of damaged or
faulty products or products that do not correspond to the description
given at the time of sale, we will pay for delivery costs.
Nothing in these Terms and Conditions affects your statutory rights as a
consumer. If you should have any queries regarding returns please
the products that you receive are damaged or faulty or do not match the
description given at the time of the sale of those products, please
ensure you return them to us within 14 days of receiving them. In this
case, you will be offered an exchange or a full refund, after we have
received the returned products with the receipt.